We at HSI are shocked and saddened by the devastating consequences of the February 22nd earthquake. Most of us have friends, family and colleagues in Christchurch, so were anxious about their safety and wellbeing. What we have seen unfold is terrible.

All New Zealanders will feel the impact of this tragic event for a very long time. So many courageous Cantabrians are making great efforts to return their lives and their city to some semblance of order. HSI staff will contribute in as many ways as we can to support that.

Our thoughts continue to be with everyone in Canterbury.

Steve Hanrahan
CEO

Who are some of the most important people in our lives? Those who give us great customer service. The KiaOraMai Awesome Service Awards salute those in business who have looked after you like family.

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Most managers and supervisors would rather run a mile... But senior management are tired of line managers who don't handle simple discipline.

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"At least once every day I consider replacing myself with a 'real' CEO," writes Ian Lurie at Conversation Marketing. "Then I could just be the nerd in the cave, writing and programming and SERPing and such." But like many entrepreneurs who love their business passionately - Lurie never follows through on the threat.

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Cornell University Research Summit examines the challenges of sustainable hospitality operations. 

"The Challenge of Hotel and Restaurant Sustainability: Finding Profit in 'Being Green".

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New Zealand’s large and vibrant hospitality industry employs over 126,000 people, who work in more than 20,000 businesses from large catering companies and hotels through to bars, clubs and cafés. About 1 in 5 of those people is a manager or a supervisor.

Step forward is for people moving into or already in supervisory and junior management positions in the hospitality industry. The programme offers a diverse mix of training, in people and operational supervision, with a particular focus on food and beverage service.

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The 2011 HSI Products Catalogue is online at

www.hsi.co.nz/products

Sun 20 Mar 2011 - 6.30pm
Wellington Town Hall

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27 and 28 April 2011 - Rutherford House, Victoria University, Wellington, New Zealand

Over the last eight years the forum has brought together people from across education, government and industry sectors - researchers, academics, postgraduate students, industry training organisations, industry and employee groups, and government agencies.

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Thursday 26 May 2011 - Hotel Intercontinental, Wellington, New Zealand

Over the last few years, there has been a great deal of activity in the workforce literacy and numeracy arena, with much of the focus on embedding literacy and numeracy into vocational education and training.

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Both of the 2011 HSI Modern Apprentice Competitions will take place at the National Culinary Fare on Tuesday 19th July 2011. Applications must be received by HSI before 5pm, Monday 2nd May 2011.

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HSI, in partnership with Vegetables.co.nz, is pleased to invite New Zealand schools to enter our 2011 cooking competition, ‘The Great New Zealand Vegetable Dish – an HSI Junior Hospitality Challenge Special.

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23 to 25 July 2011 - Wellington

For more information, visit www.nzchefs.org.nz

Qualifications are essential in today's competitive market. HSI offers hospitality professionals a variety of ways to get qualified.

Click here to see more about is on offer, or contact one of our Training Advisors to discuss tailored programmes.

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