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E-Newsletter from the Hospitality Standards Institute
August 2011

    In this issue:

    Industry Updates

    Products

    Events

    Qualifications




Watch the 2011 Modern Apprentice of the Year Competition video




Wellington Achievement Awards

Click here to see the photo gallery




Domino’s CEO first to go Undercover

Kiwis will get a rare behind-the-scenes look at Domino’s Pizza when CEO Don Meij goes undercover in the business during the premiere of TV ONE’s Undercover Boss Australia. Read more




   


   


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Industry Updates
Hospitality Professionals Recognised at Achievement Awards

Thirty-one hospitality professionals received their National Diplomas and Certificates at the Wellington Achievement Awards, hosted by the Hospitality Standards Institute (HSI) in July, and several hospitality businesses commended for their commitment to training their staff. Read more

National Competition Finds Two New Hospitality Stars

Elliott Pinn of The George Hotel in Christchurch and Monique Rutene of Fiordland Lodge in Te Anau, showed they have what it takes to become future industry stars. Read more

A Year of Rising Costs: Make Plans

Big rises in food, fuel and energy prices are in the news - making operators and customers anxious. Read more

3 Tips to Upsell: Would you like cucumbers and tomatoes with that?

Upselling may be the single easiest way to increase revenue. Read more

How do you persuade customers to keep restaurant reservations?

The hospitality industry has long dealt with the problem of no-shows. Restaurants are a good example. Customers call to reserve a table and some then fail to show. Read more

Halamoana Industry Excellence Awards Taranaki – Continuing Education Scholarship

This scholarship is for hospitality professionals who are currently employed in a Taranaki hospitality/foodservice workplace. It is intended to be used for continuing education in the area of hospitality. Read more

Finalists in the New Zealand Hotel Category for Excellence in the 2011 HM Awards

Finalists have been announced in the ‘New Zealand Hotel’ category for Hotel and Accommodation Excellence in the prestigious industry awards championed by ‘HM - Hotel & Accommodation Management’ Magazine. Read more

Products
LCQ Rewrite

Following feedback about the LCQ Edition 4, we are making some changes to the assessment. These are currently in development, and we will advise in future newsletters and on the website when LCQ Edition 5 is available.
How to Grow Your Talent in Hospitality

Growing talent in New Zealand hospitality is what HSI is about. We develop products to upskill people to be the best they can be in their hospitality career; Here’s a look at some new training programmes we’ve just added to the menu.

Click here to see the latest products launched.

Events
New Zealand Qualifications Forum 2011

Thursday 8 September 2011 - Old Museum, Buckle St, Wellington

Read more

4098 - Assessor Training Courses

1st - 2nd September - Goldridge Resort, Queenstown

Click here for more information

7108 - On The Job Trainer Course

16th - 17th August - Quality Inn West End, Auckland

Click here for more information

Qualifications
TRoQ in Hospitality Cookery Review Commences

The first major review of the Hospitality TRoQ process, a review of all the existing cookery qualifications, took place on 30/31 July in Rotorua. Read more

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